Contact support
Send questions, bug reports, or other support requests directly to our support team.
Mument support.
Need help with Mument? Find answers below or email us at mument@it4user.ch.
Account deletion
Open the deletion page to log in and permanently remove your account and related data.
GDPR data request
Use this page to request an export of your data after logging in.
Privacy policy
Read the current privacy policy, including data collection, retention, and contact details.
Terms of Use
Read the Mument Terms of Use and End User License Agreement.
Questions & answers
Quick answers to the most common Mument questions.
Trouble with notifications?
Check that Mument Time notifications are enabled and that Mument can send notifications in your device settings. If they still do not arrive, enable Schedule Mument Time Offline to schedule them directly on this device.
What should I do if Mument Time notifications arrive late?
Enable Schedule Mument Time Offline in Settings. This schedules the notification directly on your device instead of relying on push delivery.
What should I do if I get duplicate Mument Time notifications?
Tap Reset Push Notifications in Settings to remove this device's push registration and set it up again.
Can I see the tutorial again?
Yes. You can replay the Mument introduction whenever you need a refresher.
Why can’t I see my friend’s muments even though they just posted?
Muments are only visible back to the last mument time. Muments posted before the last mument time are only visible to the creator and in their library.
Where is Mument hosted?
Mument is hosted in Zurich, Switzerland.
How much does Mument cost?
Mument is free to use, and we are committed to keeping it that way. In the future, we may add an optional donation feature to support development.
When does Mument access my location?
Location is only used when you create a mument and only if you have granted location permission.
Can I place my mument anywhere on the screen?
Yes. You can move and resize it freely, so you can place it anywhere on the screen.
Found a bug or another problem?
Email mument@it4user.ch. If possible, include a screenshot and your app version.